Feeling #Chickensad? Jollibee’s Official Statement on The Shortage of Their Beloved Items

August 8, 2019

#Chickensad trended yesterday and a handful of Jollibee branches closed due to a sudden shortage of Jollibee favorites such as Chickenjoy, Yumburgers, Jolly Hotdog, and Jolly Spaghetti. While some speculated that it may have been due to supply shortage or worse, bad stock, Jollibee has released an official statement on the fiasco to reassure the public that it is all due to technical difficulties, and nothing more. Our sources within the Jollibee corporate offices have also backed up the company statement, which was approved for release by the Philippine Stock Exchange today.

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From Harvey Ong, Jollibee VP for Marketing:

“The main reason why a number of our stores in Metro Manila and nearby cities are operating on limited menu is due to a major systems upgrade that we recently undertook. Unfortunately, this change in system has initially affected the delivery schedule of raw materials from our commissary to select stores.

We would like to clarify that this is NOT a supply issue or a chicken shortage situation. (writer’s note: this was underlined in the press release) Rest assured that this is only temporary as we are working round the clock to ensure that all our products – including Chickenjoy, Jolly Spaghetti and Yumburgers – will be made available again in all the affected stores soonest. In fact, some of these stores have already begun offering these Jollibee favorites again. We would like to sincerely apologize for this temporary inconvenience, and thank our customers for bearing with us.”


Meanwhile, KFC has enjoyed the lapse of supply by promoting their chicken with this digital ad that was released on social media.

Were you chickensad? How did you deal with it? Tell us about it with a comment below.

source: Business Inquirer, Jollibee Delivery (image 1), Jollibee Delivery (image 2) 

Mia Marci Mia Marci

Mia Marci likes sampling street food, even if she doesn't know what's in it. She's gotten sick to her stomach on occasion because of this hazardous curiosity, but even the strictest of doctors couldn't stop her. Mia also writes about video games, travel, and girly issues for other publications. She also teaches English and Creative Writing. In the little spare time she has left, she catches up on film and TV shows, while cuddling up to her dog and cat.

7 comments in this post SHOW

7 responses to “Feeling #Chickensad? Jollibee’s Official Statement on The Shortage of Their Beloved Items”

  1. hylander says:

    They were implementing SAP Supply Chain and the system go-live bungled up.

    • magnetic_rose says:

      I used to work with SAP and it’s a very difficult system to fuck up so with a mess this huge heads are definitely gonna roll!

  2. Aivi says:

    We still have Mini Stop’s Uncle John’s chicken!

  3. Volts Sanchez says:

    I bet that the losses incurred (from diminished sales and material spoilage) were quite substantial. Oh well, at least I was able to experience a Mang Inasal that ran out of chicken…

    On a side note, I’ve experienced a KFC branch that had the same problem.

  4. Tess says:

    The intro to your article stating there was a shortage of supplies versus the image stating the actual reason is annoying.

  5. Pilar says:

    Kinda weird seeing the Jollibee near our place closed for reasons other than its operating hours.

  6. Gloria says:

    if you read the official statement of jollibee, it was cause by the system migration/upgrade. why go live with a system that is not been tested? definitely, it was tested thoroughly before you go live with production. so problem like this can be prevented. so it means only there is someone or a team really f@cks up really bad. there is no space for incompetency in IT business. hopefully the one at faults will be penalized by his/her actions.

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